Shipping Policy

At Christopher And Banks Sales Shop, we are dedicated to providing our sophisticated clientele with an exceptional shopping experience from selection to delivery. We understand that our discerning customers value both quality fashion and seamless service, which is why we’ve crafted this comprehensive policy to ensure complete transparency.

Shipping Information

Order Processing

All orders are processed with care within 1-2 business days of payment confirmation. During peak seasons or promotional events, processing may occasionally extend to 3 business days.

Shipping Methods & Timeframes

We offer two reliable shipping options to accommodate our global customers (excluding Asia and select remote areas):

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Returns & Exchanges Policy

Eligibility Requirements

To ensure the quality and integrity of our collections, returns and exchanges must meet the following criteria:

• Items must be in original condition – unworn, unwashed, with all original tags attached
• Items must be in their original packaging
• A proof of purchase or order number is required
• The return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Jewelry (all jewelry sales are final for hygiene reasons)
• Items without original tags or packaging
• Items that show signs of wear or have been altered
• Items purchased on final sale or clearance

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please email our customer service team at [email protected] with the following information:

Step 2: Wait for Authorization

Our customer service team will respond within 24-48 hours during standard business hours (US time) with:

• Return authorization number
• Shipping instructions and return address
• Any additional information needed

Step 3: Ship Your Return

Once authorized, please ship your return to:

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Step 4: Processing

Once we receive your return, please allow:

• 3-5 business days for inspection and processing
• You will receive an email notification once your return has been processed

Refund Information

Refund Timeline

Once your return is processed, refunds will be issued to your original payment method within:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Please note that processing time may vary depending on your financial institution.

What Will Be Refunded?

• The full cost of the returned item(s)
• Original shipping fees are non-refundable (unless the return is due to our error)
• Return shipping costs are the customer’s responsibility

Exchange Process

For exchanges:

• We will ship your replacement item once the return is received and processed
• If the exchange item is of higher value, you will be charged the difference
• If the exchange item is of lower value, you will receive a refund for the difference
• Standard shipping rates apply for exchange shipments

International Returns

As we serve customers globally (excluding Asia and select remote areas), please note:

• International customers are responsible for any customs duties or taxes incurred during the return process
• We recommend using a trackable shipping service for international returns
• Refunds will be issued in US Dollars