At Christopher And Banks Sales Shop, we are committed to ensuring your complete satisfaction with our sophisticated fashion collections. We understand that sometimes a product may not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy.

Important: You have 15 days from the date of delivery to initiate a return or exchange.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Items must be in original condition – unworn, unwashed, and with all original tags attached
  • Items must be in their original packaging
  • A proof of purchase or order number is required
  • The return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Jewelry (for hygiene reasons, all jewelry sales are final)
  • Items without original tags or packaging
  • Items that show signs of wear or have been altered
  • Items purchased on final sale or clearance

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Christopher And Banks Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item(s) to Return/Exchange: [Product Name(s) and Size(s)] Reason for Return/Exchange: [Please provide details] I confirm that the item(s) are in original condition with tags attached and original packaging. Thank you, [Your Name]

Step 2: Wait for Authorization

Our customer service team will respond within 24-48 hours during standard business hours (US time) with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional information needed

Step 3: Ship Your Return

Once authorized, please ship your return to:

Christopher And Banks Sales Shop
4212 Johnny Lane
Milwaukee, US 53212
ATTN: Returns Department – [Your Return Authorization Number]

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Step 4: Processing

Once we receive your return, please allow:

  • 3-5 business days for inspection and processing
  • You will receive an email notification once your return has been processed

Refund Information

Refund Timeline

Once your return is processed, refunds will be issued to your original payment method within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

The processing time may vary depending on your financial institution.

What Will Be Refunded?

  • The full cost of the returned item(s)
  • Original shipping fees are non-refundable (unless the return is due to our error)
  • Return shipping costs are the customer’s responsibility

Exchange Process

For exchanges:

  • We will ship your replacement item once the return is received and processed
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, you will receive a refund for the difference
  • Standard shipping rates apply for exchange shipments

International Returns

As we serve customers globally (excluding Asia and select remote areas), please note:

  • International customers are responsible for any customs duties or taxes incurred during the return process
  • We recommend using a trackable shipping service for international returns
  • Refunds will be issued in US Dollars

Need Assistance?

Our dedicated customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 24-48 hours during standard business hours (US time)
Address: 4212 Johnny Lane, Milwaukee, US 53212

We appreciate your trust in Christopher And Banks Sales Shop and our elegant fashion collections including Christopher & Banks, Bernie Mev, One World, and other sophisticated brands.