Welcome to Christopher And Banks Sales Shop! We’re dedicated to providing you with sophisticated, comfortable fashion and a seamless shopping experience. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, our customer service team is always here to help.

Product Information

What types of products do you offer?
We specialize in elegant and comfortable fashion for women, including activewear (like Relaxed Restyled), dresses, tops, bottoms, and accessories from brands such as Christopher & Banks, Bernie Mev, One World, and Mellow World. Our collections are designed for real life, transitioning seamlessly from casual to elegant occasions.
Are your products true to size?
Yes! We carefully curate our collections to ensure consistent sizing. For specific fit details, check the product descriptions or size guides available on each product page. Our Signature Slimming and Everyday Relaxed Fit options are designed to flatter every body type.
Do you offer sustainable or eco-friendly fashion?
Absolutely! Brands like One World focus on boho-chic styles with a commitment to sustainability. We prioritize quality craftsmanship and affordable luxury, ensuring our fashion is both stylish and responsible.

Shipping & Delivery

What are your shipping options and costs?
We offer two delivery options to suit your needs:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after dispatch.
How long does order processing take?
We take 1-2 business days to process your order with attention to detail. Once dispatched, you’ll receive tracking information to follow your package’s journey.
Do you ship worldwide?
Yes! We proudly offer global delivery, excluding select remote areas in Asia and other locations. Our reliable carriers ensure your fashion essentials arrive safely, no matter where you are.
What if my delivery is delayed?
Delivery times may vary during holidays or due to unforeseen circumstances. We appreciate your patience and assure you we’re committed to delivering your items as quickly as possible.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, with tags attached, and in original packaging. For details on initiating a return, please contact our customer service team.
How do I initiate a return or exchange?
Contact us at [email protected] with your order details. We’ll guide you through the process to ensure a smooth experience.
Are return shipping fees covered?
Return shipping costs are the customer’s responsibility, unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Yes! We use encrypted payment processing to ensure your personal and financial details are protected.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience.

Customer Service

How can I contact customer service?
Reach us via email at [email protected]. We’re here to assist you with any questions or concerns.
What are your customer service hours?
Our team is available during standard business hours (US time). We strive to respond to all inquiries within 24-48 hours.

Need More Help?
We’re committed to empowering women through fashion that combines elegance, comfort, and reliability. Join thousands of satisfied customers worldwide who trust us for their wardrobe essentials!

Email: [email protected]
Address: 4212 Johnny Lane, Milwaukee, US 53212